I have to pay extra – why?

If the consumption account show that you have to pay more than what you did on account, it is because you have used more than your account charge. Your administrator is responsible for the charge. The administrator must charge the amount together with the rent that falls on the month after you have received the consumption account. If you receive the consumption account in July, you should not have to pay the supplementary bill with the rent of September. If the supplementary bill amount for a number that excesses three months rent, you may be eligible to pay the amount over three months.  

These answers are based on the current situation in Denmark, and may vary by country. If this wasn't the answer you were looking for, please feel free to contact us.