Why is there a difference between the sum of units at the annual reading receipt and at the heating account?

There can be several reasons for this difference:

  • Your radiator or meter has been replaced during the year.
  • We have noticed that a meter has been defect. In that case the annual consumption for the specific radiator will be calculated. The method of calculating appear on the consumption account.
  • You have moved to another address during the financial year. In that case the heating bill will be adjusted to the billing period.

These answers are based on the current situation in Denmark, and may vary by country. If this wasn't the answer you were looking for, please feel free to contact us.