Help for administrators

How may we assist you?

Consumption account

Should you have any queries regarding your heating, water, or electricity consumption account, you will find most of the answers here.

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Brunata Online

Find assistance with logging in and navigating our digital platform here.

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Annual reading

If you have any inquiries about visits from our service technicians, please refer to this section.

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Move out

If you require assistance with registering a move out, you can do so here.

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Meters

Find answers to your queries regarding annual readings, meters, and sensors here.

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General questions

We have compiled answers to a variety of common questions here.

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Download documents

Should you require any instructions, data sheets, or additional documents, they are available here.

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Frequently asked questions and answers

Our customer service team is always prepared to assist our customers and residents with their inquiries. Currently, we are receiving numerous questions related to the following topics:

Here is the answer to the question as an example

Here is the answer to the question as an example

The quick checklist for administrators:

Please notify us if:

  • There is a change of administrator or owner of the property.
  • Residents move out or in.
  • You change your address or update your phone number, email, etc.
  • There are changes to the property, such as the removal of water taps, merging or splitting of apartments, additional insulation, or the replacement, removal, or relocation of radiators.
  • The utility company changes the billing period.

Additionally, please involve Brunata in larger renovation projects and energy optimisations to ensure that the consumption accounts can continue to be prepared correctly.

Did you not find what you were looking for?

You are always welcome to contact us should you require assistance.

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