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Frequently asked questions and answers
Our customer service team is always prepared to assist our customers and residents with their inquiries. Currently, we are receiving numerous questions related to the following topics:
Here is the answer to the question as an example
Here is the answer to the question as an example

The quick checklist for administrators:
Please notify us if:
- There is a change of administrator or owner of the property.
- Residents move out or in.
- You change your address or update your phone number, email, etc.
- There are changes to the property, such as the removal of water taps, merging or splitting of apartments, additional insulation, or the replacement, removal, or relocation of radiators.
- The utility company changes the billing period.
Additionally, please involve Brunata in larger renovation projects and energy optimisations to ensure that the consumption accounts can continue to be prepared correctly.
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You are always welcome to contact us should you require assistance.