Help for residents
What can we help you with?
Consumption account
If you have questions about your heating, water or electricity consumption account, you can find answers to most of them here.
Service visit
If you wish to amend an agreement or have inquiries regarding the reading or replacement of your meters, please refer to this section.
Meters
If you have any inquiries regarding your heat cost allocator or other types of meters, assistance is available here.
Download documents
Should you require an instruction manual, data sheet, or any other document, you can access it here.
Frequently asked questions and answers
Our customer service team is always prepared to assist our customers and residents with their inquiries. Currently, we are receiving numerous questions on the following topics:
Here is the answer to the question as an example
Here is the answer to the question as an example
Did you not find what you were looking for?
Find the answer to your query within one of our six help categories listed above. Alternatively, you may contact us via phone or email for further assistance.